Returns & Exchanges

At Scents N Stories, we want you to find your signature scent with complete confidence. If your fragrance doesn't perfectly match your expectations, our hassle-free return policy allows for exchanges or refunds within 15 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our fragrance consultants via WhatsApp or email with your order number and a brief reason for the return or exchange.

• 2.
  Pack with Care

  Ensure the perfume bottle is securely placed in its original packaging and outer box to prevent damage during transit.

• 3.
  Schedule a Pickup

  Our courier partner will arrive at your doorstep within 48 hours to collect the parcel, making the process effortless for you.

• 4.
  Quality Check & Refund

  Once our team verifies the returned item, we will process your full refund or dispatch your new choice of scent immediately.